Frequently Asked Questions
Frequently Asked Questions
Location & Parking
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Where is Dazzle located?
1080 14th Street.
Dazzle is part of the Denver Performing Arts Complex, at 1080 14th Street, on the southeast corner of 14th Street & Arapahoe, sharing the intersection with Hotel Teatro and the Four Seasons.
Where do I park?
,,,The Denver Performing Arts Complex garage is the closest parking garage.
The DPAC parking garage has entrances on Arapahoe Street and 13th Street. Only electronic payments will be accepted. Screen will say ‘Push button for Event Ticket’. Then it will show the fee and a picture of a credit card. Patron inserts their credit card and system processes. System ties your license plate to the transaction. Individual gets a receipt. Gate opens. Upon exit, the system will recognize their license plate, gate will open. If license plate is not recognized, your receipt will have a QR code to scan to show payment. Event parking at the DPAC parking garage is $17. A video on how to use the new system is at https://www.dazzledenver.com/denver-arts-center-parking/
Interactive Parking Map | Denver Performing Arts Complex
Valet Parking is available for Dazzle shows at The Hotel Teatro. Valet service is $20 and is limited to 4 hours. You can reserve a spot and pay ahead of time using this link. Enter date and time start and end. Enter your name and payment information and have a guaranteed spot! https://go.lazparking.com/checkout/?l=179347&wk=43cea9e72b9c46d589ec63d0da30e5f1 Hotel Teatro is located directly across Arapahoe Street from Dazzle.
Technically, all of the parking spots in front of Dazzle are loading and unloading only after 5 PM, but there is no guarantee that no one parks there.
Please arrive extra early to get to the show on time!
I’m having trouble understanding the seating chart, can I see a picture of where my seats are?
Yes. Click on this link for different views https://www.dazzledenver.com/about/faq/seating-charts/
Ticketing & Reservations
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What is VenuePilot?
VenuePilot is our ticketing platform for concert attendance. Ticket links are provided on each respective event page on our website. We request that you purchase your ticket(s) for an event online via our website. We do not process sales over the phone.
Most shows are assigned seats, with seats chosen when buying tickets.
Is there a minimum food or beverage purchase at performances?
Yes, there is a minimum two-item food or beverage purchase at all performances (one item for people under 19). Your ticket purchase supports the artists; your food or beverage purchase supports the venue.
Is Dazzle all ages?
In most cases we allow all ages until 11:00PM. After 11:00PM we are 21 and up only, in accordance with Colorado Liquor Law.
Kids under 12 are almost always free. How do I book a ticket for them?
First, please note that kids are not free for the following shows:
-Kids’ Saturday Matinee
-Sunday Brunch
-Any Student Show
-Charlie Brown Christmas with the Annie Booth Trio & Friends
To add a kid onto your reservation, email Host@DazzleDenver.com with the reservation number. If the seat next to you is available, we will reserve it for you. You will receive a confirmation email.
It looks like tables are for 2 people. How do I book for 3, 4, or more people?
The tables are in rows, like you would be at the movies or the opera. Just buy seats in that row next to each other. The tables and chairs are moveable and close enough so you will be able to talk to your friends easily.
I have purchased a ticket online, do I also need to make a reservation?
When you purchase tickets for a concert via our website, you DO NOT need to make additional reservations.
I have complimentary tickets for local shows only. How do I know which ones are local shows?
The majority of Dazzle’s shows feature top local talent. The list of touring shows is here and is updated regularly.
How does tiered seating work?
Dazzle utilizes a tiered seating model for most shows. Prices vary based on your proximity to the stage. Please note that we have outfitted the space with several zones of sound reinforcement, so the sound should be great from anywhere you sit.
Does Dazzle offer refunds or exchanges?
ALL TICKET SALES ARE FINAL. No refunds on tickets. This is a standard policy shared by all music venues, and there’s one easy explanation – your money goes to pay the artists, and is out of our hands once the event has occurred.
With that said, we are a small, independent venue and have been known to allow exchanges. If you need to exchange tickets, for a show that has not happened yet, you must buy tickets for the show you want, and then request a refund for your already purchased tickets. Example: you have tickets for the 7PM show and wish to attend the 9PM show instead, (or go a different day), you will have to buy tickets for the 9PM show and then request a refund for your 7PM tickets. Send refund requests to host@dazzledenver.com
What if a performance is sold out?
For sold-out shows, there is generally a wait list for available space in the main listening room. The wait list is only generated IN-HOUSE one hour prior to the show – and patrons must be physically at the venue to be on the waitlist. If there are openings, we will begin seating waitlist patrons 15 minutes after a show begins.
The bar area and Piano Lounge are first come, first served, including standing availability. The music can be heard from here. Please note that talking MAY NOT be allowed in this area during a LISTENING performance. This varies greatly by show and is up to management’s discretion, unless otherwise noted in the show’s description.
We are a jazz club and occasionally improvise some sold-out shows, by converting the bar area and piano lounge into ticketed seats.
Do you offer student/teacher discounts?
On several of our performances, we offer a discounted ticket for students and teachers with a valid school ID. If you do not see a discounted ticket listed on the ticket page, then it is not currently available. In the event of low ticket sales, we do run ticket promotions for students/teachers within the week leading up to the performance.
Can I use my gift card to buy tickets online?
Gift cards are not compatible with our online ticketing sales system. To use your gift card for tickets, email deborah@dazzledenver.com, we will reserve your seats and your ticket purchase will be rung in and charged to your gift card when you arrive. You can also use your gift card to pay for food and drinks while at the venue.
Timing & Seating
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What are your open hours?
As a music venue, we have semi-regular hours.
We are generally open seven days a week, with truncated hours during the summer. If there’s a show, we are open. See the full calendar here.
Happy Hour is M – F, 3 – 6PM, with a patio that opened in June, details here.
Saturday: Doors & kitchen open at 11AM for the Kids’ Matinee and close at 12:30AM after the Piano Lounge’s live music (no cover for that one).
Sunday: Doors & kitchen open at 10AM for Sunday Brunch at 10:30AM & 12:30PM and closes after the last show, usually at 8PM.
Monday: Doors & kitchen open at 3PM for Happy Hour and close after the last show, usually at 9PM.
Tuesday: Doors & kitchen open at 3PM for Happy Hour and close after the last show, at either 9PM or 11PM.
Wednesday: Doors & kitchen open at 3PM for Happy Hour and close after the last show, at either 9PM or 11PM.
Thursday: Doors & kitchen open at 3PM for Happy Hour and close at 12:30AM after the Piano Lounge’s live music (no cover for that one).
Friday: Doors & kitchen open at 11:00 AM for Jazz Lunch, and closes at 12:30AM after the Piano Lounge’s live music (no cover for that one).
When should I arrive for the performance?
Seating for evening ticketed performances begins one hour prior to the first performance. If there is more than one show scheduled that evening, doors for the later show open 30 minutes prior to that performance. Seating for daytime events (Friday Lunch, Saturday Kids’ Matinee & Sunday Brunch) is 30 minutes prior to the start of the performance. Food & Beverage service begins the moment you sit down and extends throughout the performance.
Can I reserve my table or seat for the show?
Yes, we’ve updated our ticketing system to where you choose your seat when you purchase the ticket. Tables are shared with the seat next to it. If you want to reserve the full table, you must purchase tickets for the two seats on either side of the table.
Community Seating (aka Club Seating)?
Almost all our tables are tables with 2 seats. If you buy only one of the seats, you will share the table with the seat next to you. If you want to reserve the full table, you must purchase tickets for both seats at the table.
How long do the performances last?
A typical Dazzle set lasts 75-90 minutes.
Do I need a ticket to come in and sit at the bar?
Generally, no, so come grab a bite to eat and something to drink before a show at the Denver Performing Arts Complex.
We are a jazz club and occasionally improvise some sold-out shows, by converting the bar area and piano lounge into ticketed seats.
Do I need a ticket to come in and sit in the El Chapultepec Lounge?
Generally, no, so come grab a bite to eat and something to drink before a show at the Denver Performing Arts Complex.
We are a jazz club and occasionally improvise some sold-out shows, by converting the bar area into ticketed seats.
Do I need a ticket to come in and sit in the Main Listening Room?
Yes.
Restaurant / Bar Service
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Is there a minimum purchase requirement?
Yes, there is a minimum purchase of two food or beverage items per person. Ticket sales support the musicians while food and beverage purchases support the venue.
Can I eat or drink during the show?
Yes, Dazzle has full food & beverage service. Dining is encouraged.
We strongly recommend using the QR codes on the table to order, especially during the show to minimize disruptive conversations.
Can I come in for dinner or a drink if I don’t have show tickets?
Generally yes in the Bar and Piano Lounge, but for extremely popular shows, ticketed seating will be sold in the bar area. This is indicated in the show’s description.
Why was I up-charged at the bar for my drink?
The prices listed on our liquors are for an 1.5oz shot. If you order a drink neat or on the rocks it is a 2oz pour and you are charged $2 more. Same goes for a martini – they are a 3oz pour which incurs a $4 upcharge.
Do you serve Sunday brunch?
Yes! We are now serving Brunch Sundays with seatings at 10:30AM & 12:30PM. Our new brunch features music, a bountiful buffet, non-alcoholic drinks, tax and tip for one all-inclusive price. Add bottomless mimosas, Bloody Marys or Aperol spritz for $20 more. Brunch Schedule here.
Do you serve breakfast or lunch?
Friday Jazz Lunches at 11AM every Friday
On Saturdays the kitchen opens at 11:30AM. You can order food & drinks in the Bar or Piano Lounge, if you are not attending the Kids Matinee.
On Sundays, Dazzle opens for two brunch seatings at 10:30AM & 12:30PM. Please buy tickets in advance.
Other
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Can I book Dazzle for an event (big or small)?
You sure can! Get in touch with us on our Private Events Page
How do I go about getting my band booked at Dazzle?
There is no “surefire” way to get booked at Dazzle. But if you submit your information on our Artist Consideration Page we will take a look and listen and may get in touch with you. Please do not spam us. We get thousands of people trying to book with us. Unless you have a new body of material to present, you do not need to fill out the form multiple times.
I left my sunglasses, jacket, keys, etc. Is there a lost and found?
Yes. We keep lost items for seven days and then donate them. Stop by during opening hours to check it.
How loud are the shows?
Due to the size of our listening room and the audience’s closer proximity to the stage, Dazzle encourages attendees who may be concerned about their hearing to bring earplugs to shows. Dazzle’s audio engineers work to ensure that the level of each performance is comfortable, but the volume from the stage in combination with our sound reinforcement might exceed attendees’ comfort levels. Dazzle has complimentary earplugs at the front door and our staff will work to accommodate guests that would like to move from their original seats if the volume is uncomfortable for them.